Privacy Policy

Our commitment to privacy

Beyond Limits Academy (“BLA”, “we”, “us” or “our”) respects the privacy of our clients, participants, learner drivers, families, carers, referrers and professional partners.

We aim to handle personal information responsibly and in accordance with applicable Australian and Victorian privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our organisation, and other applicable obligations relating to health information.

Personal information we may collect

The information we collect depends on your relationship with BLA and the service being provided. It may include:

Personal & contact details

Name, date of birth, contact details, address, suburb and service location.

Driving information

Driver licence or learner permit information, driving history, booking details, lesson information and availability.

Referral & funding

Details about a referral, the referring organisation or professional, and funding or claim information relevant to NDIS, TAC, WorkSafe, DVA or another funding arrangement.

Service & administration

Billing, invoice and payment information, communications with you or your authorised professionals, and information required to provide safe and appropriate driver training.

Health and sensitive information

For rehabilitation or adaptive driving services, we may need to receive health or other sensitive information that is relevant to safe service delivery. This may include information about functional abilities, disability, injury, medical conditions, assessment outcomes, driving recommendations or adaptive equipment requirements.

We seek to collect only information that is reasonably necessary for the relevant purpose and handle sensitive information with additional care. Where consent is required, we will seek appropriate consent before collecting, using or disclosing that information.

How we collect information

We may collect personal information directly from you when you contact us, complete a website form, make a booking, participate in a lesson or communicate with our team.

With appropriate authority or where otherwise permitted, we may also receive information from a parent, guardian, carer, Occupational Therapist, OT Driver Assessor, Support Coordinator, rehabilitation provider, insurer, funding body or another person involved in your driving pathway.

How we use personal information

We may use personal information to:

• respond to enquiries and arrange appointments;
• assess whether we can provide the requested service;
• plan and deliver driving lessons or specialised driver training;
• coordinate adaptive vehicle or equipment requirements;
• communicate with authorised professionals and support people;
• manage referrals, funding, invoices and service administration;
• maintain appropriate service and business records;
• meet legal, regulatory, insurance, safety and contractual obligations;
• improve our services and client experience.

When information may be disclosed

We do not sell personal information. We may disclose information where it is reasonably necessary for the service, where you have authorised us to do so, or where disclosure is otherwise permitted or required by law.

Depending on the circumstances, this may include disclosure to an authorised OT Driver Assessor, Occupational Therapist, Support Coordinator, funding or compensation scheme, insurer, plan manager, service provider, professional adviser, technology provider or other member of the participant’s authorised support team.

We seek to limit disclosures to information relevant to the purpose for which it is being shared.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, password protection, secure systems, staff practices and appropriate physical safeguards.

No internet transmission or electronic storage method is completely secure. Where we use external technology or service providers, we seek to use providers appropriate to the information and services involved.

Personal information is retained for as long as reasonably required for our business, service, insurance, contractual and legal obligations, after which it may be securely destroyed or de-identified where appropriate.

Website, forms and cookies

When you use our website, technical information such as browser type, device information, IP address, pages visited and general usage data may be collected by our website platform or analytics services.

Our website may use cookies or similar technologies to operate correctly, understand website usage and improve the user experience. If marketing or analytics tools are added to the BLA website, this policy and any cookie notices should be updated to accurately describe them.

Website enquiry forms should not be used to send unnecessary highly sensitive information. Where detailed clinical documents are required, BLA may provide an appropriate method for supplying them.

Third-party websites and services

Our website may contain links to third-party websites such as government agencies, funding schemes or social media platforms. BLA is not responsible for the privacy practices of those external websites. You should review their privacy information separately.

Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making changes. In some circumstances, applicable law may permit or require us to refuse access to particular information.

Marketing communications

If BLA sends marketing communications, we will seek to do so in accordance with applicable Australian requirements. You may ask us to stop sending direct marketing communications by using an unsubscribe option where provided or contacting us directly.

Privacy questions or complaints

If you have a concern about how we have handled your personal information, please contact us. We will aim to acknowledge the concern and investigate it within a reasonable timeframe.

If a privacy complaint cannot be resolved directly, you may have the right to contact an appropriate privacy regulator, such as the Office of the Australian Information Commissioner, depending on the law that applies.

Changes to this policy

We may update this Privacy Policy when our services, systems, legal obligations or information-handling practices change. The current version should be published on our website with its latest review date.

Contact Beyond Limits Academy

For questions, access or correction requests, or privacy concerns, contact Beyond Limits Academy At Office@Beyondlimitsacademy.com.au or call us at 1300 780 603